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Press and Publicity Services for Ffestiniog Travel are supplied by Travel PR (www.travelpr.co.uk). Contact Sarah Belcher on +44 (0) 8891 4440 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further information on press issues.

Follow the Olympic Flame with Ffestiniog Travel

Wednesday, 16 November 2011 10:36

The historic Ffestiniog and Welsh Highland Railways have been given the honour of carrying the Olympic Flame in 2012, with the torch set to make tracks from Blaenau Ffestiniog to Porthmadog on 28 May. Take a trip aboard this painstakingly-restored heritage line – and soak up the spectacular scenery of Snowdonia – before the hordes with rail specialist Ffestiniog Travel. It offers bespoke short break packages this autumn that include tickets for travel on the Ffestiniog Railway (runs Weds and Thurs in the autumn). Prices start at just £72 pp (two sharing) for a one-night stay in Porthmadog including B&B and return third class travel.  

For more information about our Welsh Mini Breaks click here

 

Mystery Shopper Praises Ffestiniog Travel Service

Monday, 14 November 2011 12:54

Ffestiniog Travel’s customer service when dealing with European Rail journeys has received high praise in a Eurostar Mystery Shopper Report run by RailFuture.

The Railway Development Society Ltd, campaigning as Railfuture, is an independent voluntary body for rail users which monitors and promotes the services of Eurostar and the new environmentally friendly journey opportunities they have introduced.

As part of their 2011 survey, run between June and September, they ran a Mystery Shopper exercise to see how well promoted the Eurostar service is elsewhere on the British rail network; how helpful and informative are the call centres that customers might phone; and how easy or helpful are the websites they might visit.

Here’s what they said about Ffestiniog Travel:

“Ffestiniog Travel – Fantastic! Helpful operator who took details and said she would email back as they were very busy.  Was able to offer prices and times of trains from Nottingham to both Paris and Interlaken. If required she could obtain Paris Visite Cards as well.

“Excellent service says our shopper as Ffestiniog would have rung back if the customer was not on email.”

Out of those who were contacted by the mystery shopper the report stated - “The only one-stop-shop using the telephone for tickets from the UK to all of Europe would seem to be Ffestiniog”

The report went on to view various websites and commented on Ffestiniog Travel; “Tells you to telephone them for information as they prefer to talk you through the options owing to the complexities of connections and station changes’

Maria Cook, General Manager at Ffestiniog Travel said; “We are delighted with this feedback as it shows that our commitment to direct customer service is appreciated.  Despite the increase in online travel booking systems people still like to talk to a person, especially when dealing with complex travel arrangements in the UK, Europe and even worldwide.

“We have a very dedicated team who are familiar with rail operators throughout the world and this knowledge enables them to plan a rail journey that fulfils a client’s expectation’.

For more information about Ffestiniog Travel's Rail Ticket Services click here

 

 

A Viennese Whirl this Christmas

Friday, 04 November 2011 12:47

Spend Christmas Day on the picturesque Semmering Pass, the oldest mountain railway in Europe. It’ll certainly be one to remember, and there will even be a ‘Mozart dinner’ at the Piaristen Keller in Vienna, a 300-year-old converted monastery, to round off the celebrations. A private tour of St Stephen’s Cathedral, Hofburg Palace, the Ringstrasse and Schӧnbrunn Palace also features. Departing 22 December, this six-night tour costs £1,550 pp (two sharing) including Eurostar from London, all rail travel, some meals and B&B hotel accommodation. A gala meal on Christmas Eve and an operetta on Boxing Day are also included. For more detailed information click here

 

Snowy scenery in the Swiss Alps by rail

Tuesday, 20 September 2011 13:49

Make tracks to the snowy peaks of Switzerland this February. Take advantage of your first class Swiss Pass – allowing unlimited use of trains, buses, trams and lake steamers – and explore at your own pace from Chur, the oldest city in Switzerland and home to the UNESCO World Heritage Rhaetian Railway, a network of routes that pass through breathtaking mountain scenery. The world famous Glacier Express also features, as does a dramatic climb of 7,000 feet at the Bernina Pass. Departing 7 February, this 10-day escorted rail tour costs £1,505 pp (two sharing) including return train travel (departs London St Pancras), a first class Swiss rail pass, nine nights' B&B and one dinner. Call Ffestiniog Travel on 01766 772030. Click here for more information.

 

Antipodean Tour Price Reduction

Tuesday, 30 August 2011 23:37

Ffestiniog Travel has secured a PRICE REDUCTION on two of its most distinct and unique 2012 winter holidays to Australia, New Zealand, Singapore and Hong Kong featuring the world famous Ghan train and Puffing Billy in Australia and the TranzCoastal and the TranzAlpine in New Zealand. Click here for further information on our Antipodean Tour and the Legendary Ghan Tour.

 


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Tel: 01766 772030

Email: info@ffestiniogtravel.co.uk