Ffestiniog Travel

Ffestiniog Travel’s customer service when dealing with European Rail journeys has received high praise in a Eurostar Mystery Shopper Report run by RailFuture.

The Railway Development Society Ltd, campaigning as Railfuture, is an independent voluntary body for rail users which monitors and promotes the services of Eurostar and the new environmentally friendly journey opportunities they have introduced.

As part of their 2011 survey, run between June and September, they ran a Mystery Shopper exercise to see how well promoted the Eurostar service is elsewhere on the British rail network; how helpful and informative are the call centres that customers might phone; and how easy or helpful are the websites they might visit.

Here’s what they said about Ffestiniog Travel:

“Ffestiniog Travel – Fantastic! Helpful operator who took details and said she would email back as they were very busy.  Was able to offer prices and times of trains from Nottingham to both Paris and Interlaken. If required she could obtain Paris Visite Cards as well.

“Excellent service says our shopper as Ffestiniog would have rung back if the customer was not on email.”

Out of those who were contacted by the mystery shopper the report stated - “The only one-stop-shop using the telephone for tickets from the UK to all of Europe would seem to be Ffestiniog”

The report went on to view various websites and commented on Ffestiniog Travel; “Tells you to telephone them for information as they prefer to talk you through the options owing to the complexities of connections and station changes’

Maria Cook, General Manager at Ffestiniog Travel said; “We are delighted with this feedback as it shows that our commitment to direct customer service is appreciated.  Despite the increase in online travel booking systems people still like to talk to a person, especially when dealing with complex travel arrangements in the UK, Europe and even worldwide.

“We have a very dedicated team who are familiar with rail operators throughout the world and this knowledge enables them to plan a rail journey that fulfils a client’s expectation’.

For more information about Ffestiniog Travel's Rail Ticket Services click here