Customer Comments

Mr M. Henry, Galashiels - Japan - Steam & Cherry Blossom March 2015

"Excellent - The whole tour ran exactly as advertised and all the leaders were very helpful and personable. A wonderful experience."  

Mr & Mrs P. Longstaff, North Somerset - Indian Hill Railways February 2015

"Excellent - Good itinerary and excellent arrangements which went according to plan." 

Mr & Mrs J. Booth, Stafford - Indian Hill Railways February 2015

"Excellent - I found all the people at Ffestiniog very helpful and friendly to deal with prior to the holiday. While we were in India all the arrangements just 'worked'. There was never a problem with any of the hotels or trains and the local guides and transfers were always there on time." 

Mr R Neville, Lancashire - Harz Winter Gala February 2015

"Excellent tour leader and organisation." 

Mr M. Gray, Lincolnshire - Snow on the Alps February 2015

"Excellent - There's an excellent balance between direction and freedom in the tour, especially for a 'first timer' to Switzerland by rail. The 1st class Swiss Pass is a must - I just love the freedom to simply 'take off and jump trains'!" 

Mr M. Gray, Lincolnshire - Munich & Vienna Tailor Made March 2015

"Excellent - Super personal service."

Mr & Mrs T. Tyndall, Worcestershire - France Tailor Made March 2015

"Excellent - Always helpful, willing and quick and efficient." 

Mr N. Scruton, East Yorkshire - Switzerland Tailor Made January 2015

"Excellent - very efficient, very knowledgeable and prepared to listen to the customer and give them what they want." Mr N. Scruton, East Yorkshire.

Mr D. Stowell, Warwickshire - Christmas & New Year in Switzerland December 2014

"Excellent - Another very enjoyable and well organised holiday." Mr D. Stowell, Warwickshire.

Mr & Mrs D. Roberts, Cambridgeshire - Christmas & New Year in Switzerland December 2014

"Excellent - As always. Good ideas for trips when at centres is great. Staff always helpful and friendly. This was our first Christmas and New Year not at home. We thoroughly enjoyed ourselves as it was so different to what happens in the UK at that time of year. Having a choice of either doing your own thing or doing suggested journeys was very good." 

Ms H. & Ms J. Dixon, Kent - Christmas Market Vienna November 2014

"Excellent - Cannot fault it! Alan (tour leader) absolutely perfected the levels of guidance, support and independence to help us achieve one of our best holidays ever, Thanks Alan." Ms H. & Ms J. Dixon, Kent.

Mr J. Proctor, Sutton Coldfield - FR Behind the Scenes October 2014

"Excellent - A most interesting 'Behind the Scenes' look. Excellently lead by Richard - all in all a most enjoyable 3 days - will recommend to other rail enthusiast friends." 

Mr and Mrs H. Bowld, Warwickshire - Rural Romania September 2014

"Excellent - We were so entranced by Romania and please with everything on the tour, that we booked another trip to include Eastern Romania and Moldova before we got home! The homestays were excellent - full of character, clean, en-suite and with lovely home-made food." 

Mr and Mrs H. Bowld, Warwickshire. - Rural Romania September 2014

"Excellent - Personal attention throughout in all details."

Rev. G. Kaye, Fort William - Narrow Gauge Steam in Eastern Germany September 2014

"Excellent - Efficient, thorough, courteous, personal." .

Mr R. Hill, Middlesex - Narrow Gauge Steam in Eastern Germany September 2014

"Excellent - Everything within your control went well. Stephen was an excellent leader with his clear and timely communications and encyclopaedic knowledge backed up by his mobile library!" 

Mr D. Knight, Worcestershire - Wales - North to South September 2014

"Excellent - Pre travel information was excellent. Superb itinerary. Tour leader very friendly and helpful. Always ready to assist myself and fellow travellers. A very well planned and organised tour." 

Mr & Mrs B. Fitzpatrick, New Zealand - Swiss Alpine Holiday September 2014

"Excellent - John was an excellent tour leader - best we have ever encountered on an escorted tour." Mr & Mrs B. Fitzpatrick, New Zealand.

Mr & Mrs Walton from Mansfield, Nottingham - Around the World Tour May/June 2014

“Ffestiniog Travel – Excellent. Slick, personal, friendly, efficient and professional. Mrs Williams is very nice.”

Mr & Mrs P. Chown from Surrey - Harz Winter Gala February to 4 March 2014

"Thoroughly enjoyed our return to the Harz. Thank you for an excellent tour, nice to be in a small, well led group."

Mr & Mrs Roberts from Cardifff - Snow on the Alps February 2014

"We have always found Ffestiniog Travel staff pleasant, helpful and reliable, with very prompt service. You top the level of service we have ever received from other agents."

Mr & Mrs J. Redhead, Burnley - Indian Hill Railways Feb/March 2014

"A good mixture of railway interest with general sightseeing to suit everyone in the party. A thoroughly enjoyable experience which was helped by having such a capable tour leader."

Mr T. Embleton from Bridlington Christmas in Switzerland December 2013/January 2014

 "Excellent, because you give the same good service for every holiday I’ve ever had with you."

Mr D. Noad from Ontario, Canada  -Swiss Alpine Holiday September 2013

"The tour turned out to be exactly as advertised; intelligent, articulate and well informed group leader."

Mr & Mrs R. Emeleus from East Sussex - Florence, Lake Garda & Swiss Alps September 2013

"A very rewarding and enriching holiday – even for a non rail enthusiast."

Mr A. Davies from Gwynedd - Switzerland Tailor-made September 2013

"After 40 years of travelling around Switzerland on the country’s excellent public transport systems, using the Swiss Pass, it is with great pleasure that I acknowledge the expert support of Ffestiniog Travel in making these visits such memorable experiences."       

Mr & Mrs P. Knight, Co. Durham - USA Tailor-made September 2013

"All was booked promptly and efficiently; phone call queries to Ffestiniog Travel excellently dealt with. This is the second time we have used Ffestiniog Travel to book Amtrak and other elements. We would not have repeated and returned to you again had the first experience been less than excellent; you were again – we tell everybody!"

Mr M. Wilcocks from Wiltshire - FR Behind the Scenes October 2013

"The tour leader was excellent. He was the ‘icing on the cake’ which made this trip so memorable."

Mr D. Strickland from Cornwall - Romania’s Golden Colours October 2013

"Excellent. Holiday as described, no disappointments but several additions/surprises."

Mr & Mrs K. Mellor, Gainsborough - Christmas Market Munich – Nov/Dec 2013

"A relaxing holiday with plenty of freedom to choose between doing our own thing or being very efficiently guided on a variety of excursions."

Mrs B. Walker from Surrey - Nuremberg Christmas Market Tailor-made December 2013

"Every detail covered and more – couldn’t be bettered. As always, Jenene has provided a faultless service and thanks to her the holiday ran very smoothly without a hitch. She always goes that extra mile to provide extra useful information. Thank you."

Alan & Elaine Halle from Horsham – Tailor-Made 2012

“Every detail was accounted for, including Metro tickets. The forethought to arrange our return trips to tie in with car hire was appreciated. Ruth was excellent and can’t fault the service we received and all excellent value for money. We would certainly use you again, thank you.”

Mr J. Bugler & Ms S. Bell from Todmorden – Tailor-made to Italy 2012

“Overall we were impressed by the service, good quality of hotels, the information and convenience of different connections and we had a fantastic time, thank you.”

Mr & Mrs Casey from Essex – The Snowdonian Tailor-made holiday 2012

“Everything worked as described; excellent pre-trip info.”

Brian Davies & Gareth Wain from Manchester – Tailor-made holiday 2012

“Helpful courteous staff who amended our plans to suit” & “ Highly recommend scenic journeys from Madrid, bumpy but not off puttingly so. A real feeling of adventure to get 2 sleeper trains to such different cities. An absolute dream which will encourage us to travel further with you in future.”

Mr K. J. Organ from Berkhamsted – Tailor-made holiday to France and Belgium 2012

“Many thanks for interpreting our fairly complex (and from time-to-time changing) requirements. An excellent ‘tailoring’ service. Will use again as opportunity permits.

David & Christine Hale from Yeovil – FR ‘Behind the Scenes’ 2012

“Good communications prior to the tour, and excellent, friendly guidance by both Dan May and Richard Buxton during the tour.”

Bill & Mary Smith from Canada – Swiss Rail Adventure 2012

“Very efficient but not too ‘regimented’ tour leader Richard (and Sylvia) excellent.”

Geoffrey Lees from Wirral – Swiss Rail Adventure 2012

“Had a great time as it was my first time on a trip and the tour leader was very helpful.”

Howard Watkins from Reading – Narrow Gauge Steam in Eastern Germany 2012

“The holiday was well planned and interesting.”

John Kain from Australia – Harz Steam Gala 2012

“Well thought through, relaxed pace, tolerant of individuals, specific interest and ‘quirkiness’.”

Mervyn Pritchard from Shropshire – Harz Autumn Gala 2012

“Organisation and provision of timely information was good; the gala was a fascinating and delightful experience of extensive steam operation (the Shrebebahn, my first visit, was surreal).”

Mrs V Kressman from Caernarfon, Gwynedd – Harz Autumn Gala 2012

“Well organized, tour leader was helpful.”

Mr & Mrs Forward, Essex - Northern Lights 2012 

“An excellent tour which my wife and I found full of interest and variety, all the more so with an excellent tour leader and very pleasant travelling companions.  Thanks to all at Ffestiniog Travel for a truly memorable holiday.”

Mr & Mrs Roberts, St Neots - The Antipodean Tour 2012

“More than met expectations.”

Mrs J. Whitlock, Herefordshire - Christmas Market Bamberg 2011 

“Well organized, stress free for us. Ability to join in on outings or spend the day independently. The group was welcoming and inclusive, with individuals needs being sensitively met by the tour leader. Thank you for a wonderful holiday experience.”

Mr & Mrs Rivers, Derbyshire - Peru & Bolivia 2011 

“An excellent holiday. Excellent tour leader. Covered a lot of ground, learned a lot. A wonderful experience.”

Mrs Hazel, West Midlands - Swiss Alpine Tour 2011

“Because my partner and I ‘know the ropes’ re freedom available, we are about to spend our sixth holiday in Switzerland with Ffestiniog Travel.”

Gill Cole, Birmingham - Romania Life As It Used To Be 2011

“All that was promised and more. The itinerary was an excellent mix of railways, culture and history. Thank you.”

Mr C. Hibbs, Clevedon - Eine Kleine Dampfmusik 2011   

“I thoroughly enjoyed it and the tour leader was 1st Class.”

Rev R. Rainbow, Gwynedd - Tailor-made 2011 

“Thank you for all you did to make my requests work out so perfectly.”

Mr & Mrs Squires, Chester - Tailor-made 2011  

“Everything went as planned, we are recommending your services to friends. Thank you for all your help. ”  

Mr & Mrs Carpenter - Tailor-made trip to Switzerland 

“Everything worked well and as advised to us – we have come to rely on this from Ffestiniog Travel.”

Mr A. Davies, Gwynedd - Tailor-made trip to Switzerland 

“I have been travelling around Switzerland since 1973 using its fantastic public transport system and make a point of telling people in this country and overseas, how Ffestiniog Travel have helped make the whole experience so pleasurable.”

Holiday Highlights

Driving into the Gotthard Tunnel - © AlpTransit Gotthard Ltd/Photo by Nicola Demaldi  
World's Longest Rail Tunnel

Special Mini-Break to celebrate the opening of the Gotthard Base Tunnel in Switzerland in June 2016.

Weekend City Breaks

It has never been so easy to explore Europe's cities by train. The holiday begins when you board Eurostar.

SNCF's TGV service through France  
Great Continental Railway Journeys

Series 3 of this popular BBC2 programme has just completed. Re-trace Michael Portillo's rail journeys in one of our specially created tours that mirror each episode.

Sovata Train - © Alan Heywood  
'Small & Traditional' Romania - Life as it used to be

More opportunity to explore a country that remains relatively untouched by tourism. Enjoy travelling in a small group of a maximum of 14 people and discover Romania's rural beauty.

Taliesin & special train in Minffordd yard - © Dan May  
Access All Areas

An in-depth tour of the Ffestiniog Railway, the world's oldest narrow gauge railway including areas not normally seen by the public.

Bridge on the Wutachtal Steam Railway  
Family Rail Breaks

Take a family rail holiday to Germany's Black Forest and discover a different destination whilst enjoying a sociable, relaxed way of travelling.

24/7 Support


Ffestiniog Travel provides 'out of hours' support for all independent travellers in the event of an emergency.

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