Customer Comments

Word of mouth and a direct recommendation still count as the most powerful marketing tools in attracting new customers and returning holidaymakers to Ffestiniog Travel.  So please check out the independent reviews that have been published on the AITO (Association of Independent Tour Operators) website as well as the direct comments customers have shared with us over the last few years.

If you would like to tell AITO about your holiday with Ffestiniog Travel your name will be automatically entered in an Annual Prize Draw worth £2,000! To see what other people have said about us visit the Ffestiniog Travel Holidays Reviews page on the AITO websiteon the AITO website.

We actively encourage feedback from our customers and Ffestiniog Travel's own feedback form is also available on this website – a simple survey that you can complete in a matter of minutes.  We value your opinion and look forward to hearing from you.

As a member of the Association of Independent Tour Operators (AITO) Ffestiniog Travel are obliged to follow the highest standards in all aspects of tour operating as outlined in the AITO Quality Charter. We and AITO therefore actively encourage our customers to share their experience of holidaying with Ffestiniog Travel on the AITO website. It is an opportunity to provide independent feedback and customer ratings will be used by AITO as a general check on our services.

Ms A. Pavitt, Essex – Bulgaria's Hidden Secrets, June 2016

"Absolutely everything was 100% perfect, my sincere thanks." 

Mr G. Johnstone, North Wales – Irish Circular, June 2016

"Many thanks for organising this tour - another well done Ffestiniog Travel!" 

Mr G. Partridge, Lancashire – Swiss Alps & Lakes, June 2016

"The arrangements were exactly as expected. The tour leader had an apparently encyclopaedic knowledge of the railway systems and was always able to offer advice and timings on our proposed trips. The inclusion of a 1st class Swiss travel pass made excursions by train or boat a comfortable pleasure." 

Mr & Mrs P. Traynor, Lincolnshire – Springtime in the Caucasus, May 2016

"Alan was an amazing guide as was Christina and our coach driver. The holiday was exciting as well as interesting." 

Mr C. Isaacs, York – Swiss Alpine Holiday, May 2016

"The holiday was 101% perfect. Good leader and good company, no downside at all. Thanks for the superb organisation." 

Mr & Mrs P. Chown, Surrey – Baie de Somme Steam Festival, 2016

"You are knowledgeable about what you arrange and we can book and travel with confidence. We have used your services for 20 years and as usual this holiday has been enjoyable and fun. Always look forward to seeing what is on offer year on year."

Mr & Mrs Stephens, Hampshire – Indian Hill Railways, 2016

"Just a note to say thank you to Ffestiniog Travel for organising this tour, we both thoroughly enjoyed it, a good mix of rail and normal tourist activities. I was particularly pleased with our trip on the line to Darjeeling with steam all the way, truly incredible railway. We would recommend this tour to anyone."

Mr & Mrs N. Harcourt, Berkshire – Explore Sri Lanka by Rail, 2016

"The range of visits and their interests was simply marvellous. The local guide made the whole experience exceptional through his extraordinary delivery, communication skills, selection of sights, knowledge of the country and professionalism. This is a highly recommended tour."

Mr F. Howes, Gwynedd – Snow on the Alps Tour, 2016

"You got me there and back safely and the holiday fulfilled my expectations - and then some. The presence of your experienced and helpful tour leader made my holiday worry free and thoroughly enjoyable."

Mrs J. Collings, Devon – India Tailor Made Tour, 2016

"Both the Taj Fisherman's Cove and Taj West End Hotels were wonderful. We had an excellent holiday in Southern India with all the hotels, train and ground transfers working well."

Mr D. Stowell, Warwickshire – Christmas & New Year in Switzerland, 2015/2016

"This was another very enjoyable holiday and it is excellent to see the feedback from previous trips being taken in to account."

Mr M. Henry, Galashiels – Japan - Steam & Cherry Blossom, March 2015

"The whole tour ran exactly as advertised and all the leaders were very helpful and personable. A wonderful experience."

Mr & Mrs P. Longstaff, North Somerset – Indian Hill Railways, February 2015

"Good itinerary and excellent arrangements which went according to plan."

Mr & Mrs J. Booth, Stafford – Indian Hill Railways, February 2015

"I found all the people at Ffestiniog very helpful and friendly to deal with prior to the holiday. While we were in India all the arrangements just 'worked'. There was never a problem with any of the hotels or trains and the local guides and transfers were always there on time."

Mr R Neville, Lancashire – Harz Winter Gala, February 2015

"Excellent tour leader and organisation."

Mr M. Gray, Lincolnshire – Snow on the Alps, February 2015

"There's an excellent balance between direction and freedom in the tour, especially for a 'first timer' to Switzerland by rail. The 1st class Swiss Pass is a must - I just love the freedom to simply 'take off and jump trains'!"

Mr M. Gray, Lincolnshire – Munich & Vienna Tailor Made, March 2015

"Super personal service."

Mr & Mrs T. Tyndall, Worcestershire – France Tailor Made, March 2015

"Always helpful, willing and quick and efficient."

Mr N. Scruton, East Yorkshire – Switzerland Tailor Made, January 2015

"Very efficient, very knowledgeable and prepared to listen to the customer and give them what they want." Mr N. Scruton, East Yorkshire.

Mr D. Stowell, Warwickshire – Christmas & New Year in Switzerland December 2014

"Another very enjoyable and well organised holiday." Mr D. Stowell, Warwickshire.

Mr & Mrs D. Roberts, Cambridgeshire – Christmas & New Year in Switzerland, December 2014

"Good ideas for trips when at centres is great. Staff always helpful and friendly. This was our first Christmas and New Year not at home. We thoroughly enjoyed ourselves as it was so different to what happens in the UK at that time of year. Having a choice of either doing your own thing or doing suggested journeys was very good."

Ms H. & Ms J. Dixon, Kent – Christmas Market Vienna, November 2014

"Cannot fault it! Alan (tour leader) absolutely perfected the levels of guidance, support and independence to help us achieve one of our best holidays ever, Thanks Alan." Ms H. & Ms J. Dixon, Kent.

Mr J. Proctor, Sutton Coldfield – FR Behind the Scenes, October 2014

"A most interesting 'Behind the Scenes' look. Excellently lead by Richard - all in all a most enjoyable 3 days - will recommend to other rail enthusiast friends."

Mr and Mrs H. Bowld, Warwickshire – Rural Romania, September 2014

"We were so entranced by Romania and please with everything on the tour, that we booked another trip to include Eastern Romania and Moldova before we got home! The homestays were excellent - full of character, clean, en-suite and with lovely home-made food."

Mr R. Cameron, County Antrim – Rural Romania, September 2014

"Excellent - Personal attention throughout in all details."

Rev. G. Kaye, Fort William – Narrow Gauge Steam in Eastern Germany, September 2014

"Efficient, thorough, courteous, personal." .

Mr R. Hill, Middlesex – Narrow Gauge Steam in Eastern Germany, September 2014

"Everything within your control went well. Stephen was an excellent leader with his clear and timely communications and encyclopaedic knowledge backed up by his mobile library!"

Mr D. Knight, Worcestershire – Wales North to South, September 2014

"Pre travel information was excellent. Superb itinerary. Tour leader very friendly and helpful. Always ready to assist myself and fellow travellers. A very well planned and organised tour."

Mr & Mrs B. Fitzpatrick, New Zealand – Swiss Alpine Holiday, September 2014

"John was an excellent tour leader - best we have ever encountered on an escorted tour." Mr & Mrs B. Fitzpatrick, New Zealand.

Mr & Mrs Walton, Mansfield, Nottingham – Around the World Tour, May/June 2014

“Slick, personal, friendly, efficient and professional. Mrs Williams is very nice.”

Mr & Mrs P. Chown, Surrey – Harz Winter Gala, February to 4 March 2014

"Thoroughly enjoyed our return to the Harz. Thank you for an excellent tour, nice to be in a small, well led group."

Mr & Mrs Roberts, Cardiff – Snow on the Alps, February 2014

"We have always found Ffestiniog Travel staff pleasant, helpful and reliable, with very prompt service. You top the level of service we have ever received from other agents."

Mr & Mrs J. Redhead, Burnley – Indian Hill Railways, Feb/March 2014

"A good mixture of railway interest with general sightseeing to suit everyone in the party. A thoroughly enjoyable experience which was helped by having such a capable tour leader."

Mr T. Embleton, Bridlington – Christmas in Switzerland, December 2013/January 2014

"Excellent, because you give the same good service for every holiday I’ve ever had with you."

Mr D. Noad, Ontario, Canada – Swiss Alpine Holiday, September 2013

"The tour turned out to be exactly as advertised; intelligent, articulate and well informed group leader."

Mr & Mrs R. Emeleus, East Sussex – Florence, Lake Garda & Swiss Alps, September 2013

"A very rewarding and enriching holiday – even for a non rail enthusiast."

Mr A. Davies, Gwynedd – Switzerland Tailor-made, September 2013

"After 40 years of travelling around Switzerland on the country’s excellent public transport systems, using the Swiss Pass, it is with great pleasure that I acknowledge the expert support of Ffestiniog Travel in making these visits such memorable experiences."

Mr & Mrs P. Knight, Co. Durham – USA Tailor-made, September 2013

"All was booked promptly and efficiently; phone call queries to Ffestiniog Travel excellently dealt with. This is the second time we have used Ffestiniog Travel to book Amtrak and other elements. We would not have repeated and returned to you again had the first experience been less than excellent; you were again – we tell everybody!"

Mr M. Wilcocks, Wiltshire – FR Behind the Scenes, October 2013

"The tour leader was excellent. He was the ‘icing on the cake’ which made this trip so memorable."

Mr D. Strickland, Cornwall – Romania’s Golden Colours, October 2013

"Excellent. Holiday as described, no disappointments but several additions/surprises."

Mr & Mrs K. Mellor, Gainsborough – Christmas Market Munich, Nov/Dec 2013

"A relaxing holiday with plenty of freedom to choose between doing our own thing or being very efficiently guided on a variety of excursions."

Mrs B. Walker, Surrey – Nuremberg Christmas Market Tailor-made, December 2013

"Every detail covered and more – couldn’t be bettered. As always, Jenene has provided a faultless service and thanks to her the holiday ran very smoothly without a hitch. She always goes that extra mile to provide extra useful information. Thank you."

Alan & Elaine Halle, Horsham – Tailor-Made, 2012

“Every detail was accounted for, including Metro tickets. The forethought to arrange our return trips to tie in with car hire was appreciated. Ruth was excellent and can’t fault the service we received and all excellent value for money. We would certainly use you again, thank you.”

Mr J. Bugler & Ms S. Bell, Todmorden – Tailor-made to Italy, 2012

“Overall we were impressed by the service, good quality of hotels, the information and convenience of different connections and we had a fantastic time, thank you.”

Mr & Mrs Casey, Essex – The Snowdonian Tailor-made holiday, 2012

“Everything worked as described; excellent pre-trip info.”

Brian Davies & Gareth Wain, Manchester – Tailor-made holiday, 2012

“Helpful courteous staff who amended our plans to suit” & “ Highly recommend scenic journeys from Madrid, bumpy but not off puttingly so. A real feeling of adventure to get 2 sleeper trains to such different cities. An absolute dream which will encourage us to travel further with you in future.”

Mr K. J. Organ, Berkhamsted – Tailor-made holiday to France and Belgium, 2012

“Many thanks for interpreting our fairly complex (and from time-to-time changing) requirements. An excellent ‘tailoring’ service. Will use again as opportunity permits.

David & Christine Hale, Yeovil – FR Behind the Scenes, 2012

“Good communications prior to the tour, and excellent, friendly guidance by both Dan May and Richard Buxton during the tour.”

Bill & Mary Smith, Canada – Swiss Rail Adventure, 2012

“Very efficient but not too ‘regimented’ tour leader Richard (and Sylvia) excellent.”

Geoffrey Lees, Wirral – Swiss Rail Adventure, 2012

“Had a great time as it was my first time on a trip and the tour leader was very helpful.”

Howard Watkins, Reading – Narrow Gauge Steam in Eastern Germany, 2012

“The holiday was well planned and interesting.”

John Kain, Australia – Harz Steam Gala, 2012

“Well thought through, relaxed pace, tolerant of individuals, specific interest and ‘quirkiness’.”

Mervyn Pritchard, Shropshire – Harz Autumn Gala, 2012

“Organisation and provision of timely information was good; the gala was a fascinating and delightful experience of extensive steam operation (the Shrebebahn, my first visit, was surreal).”

Mrs V Kressman, Caernarfon, Gwynedd – Harz Autumn Gala, 2012

“Well organized, tour leader was helpful.”

Mr & Mrs Forward, Essex – Northern Lights, 2012

“An excellent tour which my wife and I found full of interest and variety, all the more so with an excellent tour leader and very pleasant travelling companions. Thanks to all at Ffestiniog Travel for a truly memorable holiday.”

Mr & Mrs Roberts, St Neots – The Antipodean Tour, 2012

“More than met expectations.”

Mrs J. Whitlock, Herefordshire – Christmas Market Bamberg, 2011

“Well organized, stress free for us. Ability to join in on outings or spend the day independently. The group was welcoming and inclusive, with individuals needs being sensitively met by the tour leader. Thank you for a wonderful holiday experience.”

Mr & Mrs Rivers, Derbyshire – Peru & Bolivia, 2011

“An excellent holiday. Excellent tour leader. Covered a lot of ground, learned a lot. A wonderful experience.”

Mrs Hazel, West Midlands – Swiss Alpine Tour, 2011

“Because my partner and I ‘know the ropes’ re freedom available, we are about to spend our sixth holiday in Switzerland with Ffestiniog Travel.”

Gill Cole, Birmingham – Romania Life As It Used To Be, 2011

“All that was promised and more. The itinerary was an excellent mix of railways, culture and history. Thank you.”

Mr C. Hibbs, Clevedon – Eine Kleine Dampfmusik, 2011

“I thoroughly enjoyed it and the tour leader was 1st Class.”

Rev R. Rainbow, Gwynedd – Tailor-made, 2011

“Thank you for all you did to make my requests work out so perfectly.”

Mr & Mrs Squires, Chester – Tailor-made, 2011

“Everything went as planned, we are recommending your services to friends. Thank you for all your help. ”

Mr & Mrs Carpenter – Tailor-made trip to Switzerland

“Everything worked well and as advised to us – we have come to rely on this from Ffestiniog Travel.”

Mr A. Davies, Gwynedd – Tailor-made trip to Switzerland

“I have been travelling around Switzerland since 1973 using its fantastic public transport system and make a point of telling people in this country and overseas, how Ffestiniog Travel have helped make the whole experience so pleasurable.”

 
 

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